Frequently Asked Questions about Institutional Subscriptions
My institution has an online subscription to one or more Journals of the AHA but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?
When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:
- Your institutional online subscription has not yet been activated, or was activated for one workstation only.
- The person who "activated" the online subscription did not enter in all needed IP addresses for your institution.
- The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server.
What should I do?
Talk to your librarian, and let them know you are having trouble. Your librarian should contact Ovid Technical Support for assistance.
My library subscribes to the print version of one or more of the Journals of the AHA, and I cannot get access to it online. Why?
Your institution has not purchased an online subscription to the Journal. Contact your librarian to order an online subscription. Or, your institution has not yet activated its institutional online subscription to the Journal(s). Notify your library that you would like access to the Journal(s), and encourage your librarian to activate the online subscription.
Who from my institution can access the Journal(s) Online?
A site license subscription allows any user connecting from an authorized computer on your institutional network access to the Journal(s) Online.
What is an Institution?
For the most part, an Institutional Subscription with a site license agreement authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.
For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.
How will this work?
When someone attempts to use the Journal(s) Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access the Journal(s) Online simultaneously.
If readers want to access the Journal(s) Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription or a non-member individual subscription.
Online subscriptions are available via Ovid Technologies and include access to tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, and future tables of contents. Access is limited to computers within a particular set of internet IP addresses. You may select access to the online journal through HighWire Press, Ovid, or both. For more information and to request pricing information, please contact the Regional Ovid Sales office closest to you.
Print subscriptions include only the print journal.
LWW Customer Service
Phone: 1-800-638-3030 (1-301-223-2300 Outside North America)
How can I tell if my institution has subscribed to the Journal(s) Online?
If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.
If your institution has not subscribed, you can obtain access through a LWW Customer Service or Ovid.
Can my institution subscribe only to the online version?
Yes. Your institution may select access to the online journal through HighWire Press, Ovid, or both. For more information and to request pricing information, please contact Ovid Technologies.
Will we still be able to get the paper version?
Yes, if your institution is a print subscriber it will continue to receive the paper version along with the online access. Institutions that sign up for online-only access will not receive a paper version.
If our Journal Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?
Yes, when you buy a subscription to the Journal(s) Online, you have access to all years of the database.
How can I access the Journal(s) Online if I do not have access through an institutional subscription?
You may purchase access the Journal(s) through a Member subscription or a Non-Member individual subscription.
Still have questions?
For further information, please contact: LWW Customer Service